Frequently Asked Questions (FAQ)
Taxphone Mobile App

If you have questions about our site and how it works, you will probably find the answers here. Please read through this page completely. If your questions are not answered, please email at Contact Us.


How can I become a Secret Mystery Shopper?
To be able to take up Mystery Shopping jobs for earning money, simply fill out the Registration Form found on the right side of Secret Web Shopper's Home Page.
Upon registration, you will receive a set of simple instructions on how to conduct mystery shops.

Does membership cost me anything?
No. There is no fee to be a Secret Web Shopper. Once you have registered with us, you will be eligible to take up available Mystery Shopping Jobs and get cash, rewards on signing up for trial offers.

I live outside the United States of America; can I still join the panel?
No. At this point of time our Mystery Shopping Jobs are open to only citizen of USA of 18 years of age.

What do you do with the profile information I filled out when signing up?
That information is stored in our database and used to match up participants with specific job requirements. We can share your information with outside sources to bring even more cash paying offers for you.


I am having problems in registering with Secret Web Shopper, because it says “Your city/state/zip code do not match.
If you encounter the error that the city/stat/zip codes do not match, please write to Contact Us and give us your Zip/City/State combination and we will guide you as to what can be done.

I tried to submit the registration form for Secret Web Shopper and I received the message "Document contains no data." What should I do?
Most likely, there are too many people on our server at one time. This slows down our server and does not let you register in full. Please check back in an hour or two.

I entered all my information, but am not sure if my registration went through.
You can check your email inbox for a welcome email from us. If you are able to view your registration information in your welcome email, then you have successfully registered as a member.

I did not receive a confirmation email.
The confirmation email is automatically generated after you register. Sometimes, due to high web traffic, emails get lost. If you have not received your confirmation email within 24 hours after registration, please email out our “Contact Us” in your safe list and write to us Contact Us to let us know that you have not received your confirmation email.

When I enter my email address, I get a message saying I am already registered, but I have never registered before.
Somebody may have already registered with your email address. Please register with a different email address. If you continue to have problems, feel free to email us at Contact Us.

Taking up Mystery Shopping Jobs Online.

How do I participate in Mystery Shopping Jobs?
After registration, members are provided with the list of Mystery Shopping Jobs available. Upon completion of registration, members will click on the Shopping Jobs they would like to take up and will be led to the website of company providing that Mystery Shopping Job and you will be asked to sign up the trial offer.  Also based on the information available with us, we send invitations to those members who, we believe, may qualify to take up a job when a client contacts us with a request for recruiting web-shopper.

I don't have a credit card. Can I participate in the jobs?
Yes . For most shops, you will not require a credit card. You will be notified if it a task requires CC submission, and you can choose to skip that task.
However, accurate data is very important for Mystery Shopping. For all the tasks you must use your real identity information i.e. real name, real date of birth, real gender, real address and telephone number. You must also use your own valid credit card. If you do not have a credit card and although some shopping jobs may need credit card details, most shopping jobs will not need a credit card, you would simply do these jobs.

Do I get paid per Mystery Shopping Job? How much?
The pay for each job varies, but depending on the length, you can get paid anywhere up to $15 for each set of completed tasks.!

How do I get paid?
We check and review all the tasks you complete. We advise that you take a screenshot of each confirmation page, click on our How do I take a screenshot? We also advise that you retain confirmation emails as we may request either screenshots or confirmation emails as evidence of a completed task.

We currently pay you through PayPal, Payoneer. PayPal, Payoneer is a FREE service that allows you to instantly receive cash over the Internet. Payments are made within one week of receipt of invoice.

How about taxes?
You are considered an independent contractor and no taxes are taken out of your paycheck.


Is it safe to use my credit card online?
All orders are processed from start to finish on vendor’s secure servers. Any data submitted is first encrypted, using SSL. Your information is safe and secure.

Why do you ask personal information when I register?
We ask demographic questions such as age, gender, employment and online practices to ensure we have a diverse, representative membership database. We only use this information to group our available secret web-shopper database for identifying appropriate jobs for them.

How do I unsubscribe?
If you wish to unsubscribe, Click on the unsubscribe link at the end of our Home Page and you will be unsubscribed if you follow the instructions.

If none of the above answers solves your problem, please send an email to Contact Us. Please be sure to include the job number or subject in your email